1. Acceptance of Terms

By accessing the ganakonsultan.com website or using any services provided by PT Gana Konsultan Indonesia (“GKI”, “we”, “us”, or “our”), you (“the Client”) <acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Scope of Services

GKI provides consulting and advisory services, including but not limited to: company establishment, corporate compliance, legal and notarial support coordination, real estate advisory, due diligence, accounting and tax advisory, immigration facilitation, technology deployment consulting, and other professional support services. All advice and deliverables are provided on a best-effort, advisory basis, and do not constitute a legal guarantee or representation of approval, performance, or outcome by government authorities, financial institutions, notaries, or third parties.

3. Client Responsibilities

The Client agrees to: Provide accurate, complete, and timely information and documentation. Respond to queries and requests to avoid delays. Comply with government, regulatory, and procedural requirements. Note: GKI shall not be liable for delays or errors resulting from incomplete, incorrect, withheld, or late information from the Client.

4. Fees, Payments & Refunds

Invoices issued by GKI must be paid within the period stated on the invoice. Fees for government charges, notarial services, surveys, taxes, translation, banking, immigration, and other third-party costs are borne by the Client unless otherwise agreed in writing.

Refunds:

Service fees are refundable only if no work has started. Once work begins, fees are considered earned and are non-refundable, regardless of outcome, delays, or changes in Client decision.

5. Best-Effort Basis & Limitation of Liability

GKI provides professional advisory services based on available information and applicable regulations at the time of engagement. GKI shall not be liable for: Delays, rejections, penalties, or decisions made by government agencies, notaries, courts, banks, immigration, BPN, or other third parties. Regulatory changes after services begin. Losses arising from Client decisions, misrepresentation, or changes to the Client’s objectives. GKI does not provide legal representation unless explicitly contracted with a licensed attorney.

6. Confidentiality & Data Protection

All Client information is treated confidentially and processed in accordance with our Privacy Policy. The Client shall also keep confidential any documents, templates, strategies, assessments, or reports received from GKI.

7. Third-Party Services and Coordination

Where GKI facilitates coordination with third parties (including notaries, surveyors, appraisers, immigration officers, bankers, tax offices, translators, and legal professionals), GKI acts strictly as a consultant and facilitator. GKI is not responsible for performance, fees, or decisions made by such third parties.

8. Intellectual Property

All deliverables, reports, templates, presentations, advisory documents, and methodologies created by GKI remain the intellectual property of GKI and may not be reused, shared, reproduced, or distributed without written consent.

9. Service Termination

Services may be terminated by either party upon written notice. Any fees incurred, work already performed, or third-party costs that have been committed or paid remain payable by the Client. Refund eligibility follows Clause 4.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any dispute arising from these Terms shall be resolved through mutual negotiation, and if unresolved, adjudicated in the appropriate court or arbitration venue in Indonesia.